Cannot view images
cause
Your computer might not have enough system memory to process
the image file.
solution
To free additional memory, close all programs that are not
in use, including programs that run in the background, such as screen
savers and virus checkers.
If this error occurs frequently and if you encounter memory
problems while using other programs, you might need to add more memory
to your computer. Contact your computer manufacturer for more details.
cause
The file may not be a recognizable format.
solution
Check the list of image file formats to make sure that your
files are compatible.
Print quality is poor
cause
Some types of papers do not perform well with HP printers and might not
yield desirable results.
solution
Ensure that your paper is loaded properly in accordance with the documentation
for your specific product. Test a variety of paper types before buying
large quantities. Find a paper type that works well and is readily available.
HP Premium Papers are designed to ensure the best quality results.
- Configured your printer for "Best Quality" and for the type paper
you are using. Check your printer documentation for instructions.
- Paper that is too thin or slick or that "stretches" easily can feed
incorrectly through the paper path.
- Paper that is heavily textured can cause graphics or text to not fill
properly.
- To ensure that paper feeds properly, always use only one type of
paper at a time in the input tray.
- Try printing the same document on a type of paper that has previously
worked well.
For printing high-quality images, HP recommends the following:
- Copier paper
- HP Bright White Inkjet paper
- HP Greeting Cards, Glossy Greeting Cards, or Textured Greeting Cards
- HP Iron-On T-Shirt Transfers
- HP Premium or Premium Heavyweight Inkjet Paper
- HP Premium or Premium Rapid-Dry Inkjet Transparency Film
- HP Photo, Premium Photo, or Premium Plus Photo Paper
- HP Restickable Inkjet Stickers
- HP Two-sided Photo Paper Glossy-Matte
- Labels
- Letterhead
HP does not recommend the following:
- Highly textured stock, such as linen. It might not print evenly, and
the ink can bleed into these papers.
- Extremely smooth, shiny, or coated papers not specifically designed
for your unit. They can jam the unit or actually repel ink.
- Multi-part forms (such as duplicate and triplicate forms). They can
wrinkle or get stuck. The ink is also more likely to smear.
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